FAQ
We try to address as many of your questions as we can.
If we missed one please contact us.
716.634.2600
What is the wait time for my appointment at Explore What’s Next?
Five Minutes or less is the typical wait time when you already have an appointment.
At EWN we respect your time as much as we value ours. We pride ourselves on being on time for your scheduled appointment. If for any unanticipated reason we are not able to do so, we will notify you as soon as possible about the delay if it’s more than five minutes.
What is the wait time to see a therapist at EWN for my initial consultation?
The EWN associates by and large are available to schedule your free initial consultation within two-three weeks of your contacting us, sometimes sooner.
What is your therapy approach?
EWN therapists are trained in Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Psychodynamic, Interpersonal, Solution, Supportive, Mindfulness-based, Trauma-informed therapy and more. Beginning with the initial consultation we design a treatment approach that fits you.
Do you take my insurance?
Explore What’s Next is a fee for service practice. While EWN therapists do not take insurance directly, your health insurance contract may have “Out of Network” benefits.
What is an Out-of-Network benefit?
If you are eligible, the Out of Network benefit allows you to receive reimbursement for the cost of treatment from 30-100% after the deductible. If you’d like to use your insurance in this way, our office will take care of all the paperwork and claim submissions for you. Please ask about this service when you call.
What are your hours?
EWN provides hours from:
8:00AM to 8:00PM throughout the week (including Saturdays depending on which therapist/coach you wish to see).
Are our conversations private?
In general, all communications between an adult client and a psychologist are protected by law and are kept in strict confidence. Information about our work together can only be released to others with your written permission.
Although your therapist may request or suggest that you allow communication with specific individuals, such as your physician or other health professional, this is your choice. Your therapist must have written permission before any such communication takes place.
Confidentiality, however, is not absolute. There are several situations in which confidentiality cannot be guaranteed, including, but not limited to, the following:
• You or someone else appears to be in immediate danger
• Reason to suspect child abuse or neglect is occurring
• A court orders the release of information
Email is NOT SECURE – Email is a wonderful communication tool but its use is limited. Because it uses the Internet to move around, complete privacy cannot be guaranteed when using email.
How much will seeing you cost?
Explore What’s Next is a fee for service practice. While EWN therapists do not take insurance directly, your health insurance contract may have “Out of Network” benefits. The Out of Network benefit allows you to receive reimbursement for the cost of treatment from 30-100% after the deductible. If you’d like to use your insurance in this way, our office will take care of all the paperwork and claim submissions for you. Please ask about this service when you call.
Fees range from $125.00 to $300.00 per session (50-60 minutes) depending on the service provided. There is no sliding scale. Payments are due at the time of your appointment.
Payment options are cash, paper check, MasterCard, Visa, Discover and PayPal.
If it is not possible to pay for services at the time of your appointment, please discuss the situation with your therapist prior to your next scheduled appointment.
Declined checks or charges. There is a surcharge of $50.00 on any check, debit card or credit card declined or returned for insufficient funds.
Explore What’s Next offers a 30 minute initial consultation at no charge so that you and your therapist can decide without pressure whether or not you are a good fit to meet your needs.
What if I have to cancel an appointment?
Cancellations happen. 48-hours advance notice is required if you have an appointment scheduled with any EWN therapist. This allows us to fill the appointment time from a waiting list.
There is a charge for any cancellations without 48-hour notification. You are solely responsible for these charges.
What about services in addition to therapy or coaching sessions?
Other professional services you may need include:
• Report writing
• Telephone conversations lasting more than 15 minutes
• Consulting with other professionals on your behalf
• Attendance at meetings on your behalf
• Preparation, copying and/or mailing of treatment summaries
We also provide consultation via telephone and video chat for those who cannot come into the office.
Charges for these services are the same as in office visits.
For unscheduled telephone calls between sessions, the fee breaks down by the quarter hour/fifteen (15) minute units.
How do you cover emergencies?
If you have an urgent situation that cannot wait until your regularly scheduled appointment… Call your therapist directly. We have voice mail that we monitor frequently and we will make every effort to return your call promptly.
In an emergency: If you are unable to reach your therapist during a crisis, contact your primary care physician or psychiatrist.
Call 911 if the risk of harm to yourself or others is imminent.
In addition to 911, if you live in the Amherst/Buffalo/Niagara region you may call one of the following community psychiatric services:
• Crisis Services 716-834-3131
• Kaleida Medical Center Emergency Room 716-859-2900
• Psychiatric Emergency Program at ECMC 716-898-3465
Where are your offices?
We have two convenient locations to serve you. Detailed directions to both offices can found below and on our Contact Page.
BUFFALO OFFICES
1231 Delaware Avenue
Welcome to our newest offices on Delaware Avenue in Buffalo! You can easily get directions from Google Maps or GPS by entering the address. See the map below.
There is a driveway on the North side of the building. The driveway will take you to the parking lot in the back. You can park anywhere behind the building. Take the walk on the South side of the building to the second entrance from the back. Suite 101 is on the first floor.
Email us at explorewhatsnext@gmail.com if you need more directions.
Latitude and Longitude of our location: 42.917364, -78.868174
AMHERST OFFICES
You can easily get directions from Google Maps or GPS by entering the address. See the map below.
Email us at explorewhatsnext@gmail.com if you need more directions.
Latitude and Longitude of our location: 43.000517, -78.801332
FAQ
We try to address as many of your questions as we can.
If we missed one please contact us.
716.634.2600
What is your therapy approach?
EWN therapists are trained in Cognitive Behavioral Therapy, Dialectical Behavioral Therapy, Psychodynamic, Interpersonal, Solution, Supportive, Mindfulness-based, Trauma-informed therapy and more. Beginning with the initial consultation we design a treatment approach that fits you.
Do you take my insurance?
Explore What’s Next is a fee for service practice. While EWN therapists do not take insurance directly, your health insurance contract may have “Out of Network” benefits.
What is an Out-of-Network benefit?
If you are eligible, the Out of Network benefit allows you to receive reimbursement for the cost of treatment from 30-100% after the deductible. If you’d like to use your insurance in this way, our office will take care of all the paperwork and claim submissions for you. Please ask about this service when you call.
What are your hours?
EWN provides hours from:
8:00AM to 8:00PM throughout the week (including Saturdays depending on which therapist/coach you wish to see).
Are our conversations private?
In general, all communications between an adult client and a psychologist are protected by law and are kept in strict confidence. Information about our work together can only be released to others with your written permission.
Although your therapist may request or suggest that you allow communication with specific individuals, such as your physician or other health professional, this is your choice. Your therapist must have written permission before any such communication takes place.
Confidentiality, however, is not absolute. There are several situations in which confidentiality cannot be guaranteed, including, but not limited to, the following:
• You or someone else appears to be in immediate danger
• Reason to suspect child abuse or neglect is occurring
• A court orders the release of information
Email is NOT SECURE – Email is a wonderful communication tool but its use is limited. Because it uses the Internet to move around, complete privacy cannot be guaranteed when using email.
How much will seeing you cost?
Explore What’s Next is a fee for service practice. While EWN therapists do not take insurance directly, your health insurance contract may have “Out of Network” benefits. The Out of Network benefit allows you to receive reimbursement for the cost of treatment from 30-100% after the deductible. If you’d like to use your insurance in this way, our office will take care of all the paperwork and claim submissions for you. Please ask about this service when you call.
Fees range from $125.00 to $300.00 per session (50-60 minutes) depending on the service provided. There is no sliding scale. Payments are due at the time of your appointment.
Payment options are cash, paper check, MasterCard, Visa, Discover and PayPal.
If it is not possible to pay for services at the time of your appointment, please discuss the situation with your therapist prior to your next scheduled appointment.
Declined checks or charges. There is a surcharge of $50.00 on any check, debit card or credit card declined or returned for insufficient funds.
Explore What’s Next offers a 30 minute initial consultation at no charge so that you and your therapist can decide without pressure whether or not you are a good fit to meet your needs.
What if I have to cancel an appointment?
Cancellations happen. 48-hours advance notice is required if you have an appointment scheduled with any EWN therapist. This allows us to fill the appointment time from a waiting list.
There is a charge for any cancellations without 48-hour notification. You are solely responsible for these charges.
What about services in addition to therapy or coaching sessions?
Other professional services you may need include:
• Report writing
• Telephone conversations lasting more than 15 minutes
• Consulting with other professionals on your behalf
• Attendance at meetings on your behalf
• Preparation, copying and/or mailing of treatment summaries
We also provide consultation via telephone and video chat for those who cannot come into the office.
Charges for these services are the same as in office visits.
For unscheduled telephone calls between sessions, the fee breaks down by the quarter hour/fifteen (15) minute units.
How do you cover emergencies?
If you have an urgent situation that cannot wait until your regularly scheduled appointment… Call your therapist directly. We have voice mail that we monitor frequently and we will make every effort to return your call promptly.
In an emergency: If you are unable to reach your therapist during a crisis, contact your primary care physician or psychiatrist.
Call 911 if the risk of harm to yourself or others is eminent.
In addition to 911, if you live in the Amherst/Buffalo/Niagara region you may call one of the following community psychiatric services:
• Crisis Services 716-834-3131
• Kaleida Medical Center Emergency Room 716-859-2900
• Psychiatric Emergency Program at ECMC 716-898-3465
Where are your offices?
We have two convenient locations to serve you. Detailed directions to both offices can found below and on our Contact Page.
BUFFALO OFFICES
1231 Delaware Avenue
Welcome to our newest offices on Delaware Avenue in Buffalo! You can easily get directions from Google Maps or GPS by entering the address. See the map below.
There is a driveway on the North side of the building. The driveway will take you to the parking lot in the back. You can park anywhere behind the building. Take the walk on the South side of the building to the second entrance from the back. Suite 101 is on the first floor.
Email us at explorewhatsnext@gmail.com if you need more directions.
Latitude and Longitude of our location: 42.917364, -78.868174
AMHERST OFFICES
&
THE STUDIO
@ Explore What's Next
You can easily get directions from Google Maps or GPS by entering the address. See the map below.
Email us at explorewhatsnext@gmail.com if you need more directions.
Latitude and Longitude of our location: 43.000517, -78.801332